Saturday, November 14, 2009

Phrases to use in apologies

An good apology can go a long way to keeping that customer. Here are some phrases you can use to mollify the customer or prospect:

absolutely no excuse for
angry with myself
appreciate your calling our attention to
avoid this in the future
express my regret
how can I apologize for
I don't know how it happened that
I'm sorry you were dissatisfied with
make right with you
presumed where I shouldn't have presumed
prevent a recurrence
sincerely regret
the least I can do is
undeer the mistaken impression that
until you are completely satisfied
you were entirely right about

Greg Cryns


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