Wednesday, June 10, 2009

Customer service story

20 Ways To Make $100 A Day Online

My wife bought an item on eBay. Cost: $98.

She meant to send it to another postal address but somehow that did not register when she received an email notification.

So, she emailed the seller and received no response. Send email sent said "Next time I may consider putting in a negative comment."

An hour later the owner of the eBay store called her. He said he would catch the item at the UPS station and divert it to the desired address.

Moral? If you want to effect change you need to know where their HOT BUTTON is. Fairly easy to see it at eBay but not in other places. You need to refrain from being overbearing or downright rude, though these tactics can be helpful some of the time.

The rules of engagement demand that you need to know the rules. He or she who knows the rules, WINS.

Know the rules.

Greg Cryns

20 Ways To Make $100 A Day Online

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